Refund Policy

Because the Service is digital and consumed on demand, subscription payments are generally non-refundable. Wallet deposits are non-refundable once funds have been added.

• Subscriptions automatically renew unless canceled before the next renewal date.
• You may cancel at any time; cancellation stops future billing only.
• Canceling does not refund the current billing period.
• No prorated refunds are provided for unused time in a paid period.

Funds added to the wallet are non-refundable. Wallet balances cannot be redeemed for cash and may only be used to pay for services offered on the platform. Remaining wallet balances stay available on your account for as long as your account remains active, subject to our Terms.

We may, in our discretion, issue a refund in the following limited circumstances:

• Duplicate charges — the same charge was processed more than once.
• Billing errors — you were charged an amount that does not match the pricing you agreed to.
• Platform-caused technical issues — a verified defect in the Service caused a charge that would not otherwise have occurred.

Refund requests are reviewed on a case-by-case basis. Approval and the amount of any refund are at our sole discretion.

To request a refund, email jacobprieto@gmail.com within 30 days of the charge. Please include the account email, transaction date, amount, and a description of the issue. We will respond within a reasonable time.

Please contact us before initiating a chargeback with your bank. Chargebacks filed without first attempting to resolve the issue with us may result in suspension of your account pending resolution.