Privacy Policy

Account information — name, email address, role, organization, and authentication credentials created when you accept an invite.

Billing information — payment method details and billing history are processed by our payment processor; we store transaction identifiers, amounts, and status, not full card numbers.

Customer Data — leads, phone numbers, dispositions, notes, and other content you upload or generate to run your outbound campaigns.

Call metadata — timestamps, durations, disposition, agent, from/to numbers, and billing minutes for each call placed through the Service.

Usage and device data — log data, IP address, browser type, device identifiers, timestamps, and pages accessed, collected automatically as you use the Service.

Compliance signals — DNC list membership, consent records you upload, and audit events for policy acceptance and account actions.

• Provide, operate, and maintain the Service, including placing calls and applying wallet billing.
• Authenticate users, secure the account, and detect abuse or fraud.
• Process payments and top-ups through our payment processor.
• Enforce our Terms and Acceptable Use Policy and comply with legal obligations.
• Communicate with you about the Service, security notices, billing, and updates.
• Improve reliability, performance, and product features.

We share information with vendors that help us operate the Service, such as:

• Cloud hosting and database providers.
• Voice carriers and telecommunications infrastructure providers used to place calls.
• Payment processors for billing and top-ups.
• Email delivery providers for account and transactional notifications.
• Analytics and error-reporting providers used to keep the Service running.

These providers process information under written contracts and only for the purposes we direct.

We do not sell your personal information. We may disclose information when required by law, subpoena, or court order, or to protect the safety, rights, or property of Fine Line Dialer, our users, or others.

We retain account, billing, and call-metadata records for as long as your account is active and for a reasonable period afterward for legal, tax, security, and audit purposes. You may request deletion of Customer Data, subject to legal retention requirements.

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and row-level security in our database. No system is perfectly secure — you are responsible for keeping your credentials confidential and for maintaining your own backups of important data.

Depending on where you live, you may have rights to access, correct, delete, port, or restrict certain personal information about you. To exercise these rights, contact us at jacobprieto@gmail.com. We may need to verify your identity before responding.

You may opt out of non-essential email communications at any time using the unsubscribe link in the email or by contacting us. Security, billing, and service notices are required for account operation and cannot be opted out of.

The Service is not directed to children under 18, and we do not knowingly collect information from them. If you believe a child has provided us with information, please contact us and we will delete it.

We operate in the United States. If you access the Service from another jurisdiction, information may be transferred to and processed in the U.S. and other countries where we or our providers operate.

We may update this Privacy Policy from time to time. When we make a material change, we will update the version and effective date at the top of this page and, where required, ask you to re-accept before continuing to use the Service.

Privacy questions or requests can be sent to jacobprieto@gmail.com.